Why hasn't my subscription renewed

We strive to ensure that all subscriptions on VBTV renew automatically. However, if your subscription has not renewed as expected, there are a couple of reasons this might happen:

Bank Policies: Sometimes, a renewal transaction may be declined by your bank. We recommend contacting your bank directly to clarify any issues or restrictions that might be affecting the transaction.

Payment Details: Your credit card may have expired or there might not be sufficient funds available. You can easily update your credit card details by following the link provided in the automated email notification we send if there is an issue with your renewal.

Please note, if you do not take action within 48 hours of receiving our notification, the auto-renewal will no longer be possible, and your subscription will be automatically canceled. If you have any further questions or need assistance, our customer support team is here to help.