What if I can't login (password reset)?

If you're having trouble logging into your account, we recommend resetting your password as a first step. Please follow these instructions to reset your password:

1. Go to the login page on the VBTV website.
2. Enter your email address, click Continue.
3. On the next screen, please click on the "Forgot your password?" link.
4. Confirm the email address associated with your account and click on Send verification code.
5. A verification code will be sent to your email address.
6. Please enter the verification code onto your device and enter your new password.
7. Click Continue and you'll be directed to Set you password screen.

If you do not receive the verification code email or continue to experience difficulties logging in, please contact our customer support team for further assistance. We're here to ensure you have a smooth experience accessing your content.