Video buffering or freezing can be frustrating, and it usually occurs due to a few common reasons. Here are some potential causes and solutions:
Internet Connection: A slow or unstable internet connection is the most common cause of buffering. Ensure that you have a stable and high-speed internet connection. We recommend a minimum speed of 5 Mbps for standard definition and 25 Mbps for high-definition streaming.
Solution: Check your internet speed using an online speed test tool. If your speed is lower than recommended, try restarting your router or contacting your internet service provider for assistance.
Network Congestion: If multiple devices are using the same internet connection simultaneously, it can cause network congestion, leading to buffering.
Solution: Limit the number of devices connected to your network while streaming. Try streaming during off-peak hours when fewer people are online.
Device Performance: Older devices or those with limited processing power may struggle to stream high-quality videos smoothly.
Solution: Ensure your device meets the minimum system requirements for streaming. Close any unnecessary applications running in the background to free up resources.
Browser Issues: Sometimes, the browser you are using may cause buffering due to outdated software or accumulated cache and cookies.
Solution: Clear your browser’s cache and cookies regularly. Make sure your browser is updated to the latest version. You can also try using a different browser to see if the issue persists.
If you still experience issues, please contact our customer support team and we'll do our best to support.
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