Having Audio Issues on VBTV? Here's How to Fix Them

We want every volleyball fan to enjoy matches with the best sound possible. If you're experiencing problems with audio, whether it’s missing commentary, low volume, or distorted sound this step-by-step guide will help you troubleshoot quickly and easily.

Step 1: Check Your Device’s Audio Output
Make sure your device is using the correct audio output, such as TV speakers, headphones, or a connected sound system.
Tip: Go to your device’s Audio Settings and ensure the correct output is selected.

Step 2: Adjust Sound Settings Inside VBTV (if available)

Some matches allow you to switch audio tracks or balance commentary and background noise.
> Tap the Audio or Language icon in the video player to:
> Switch between original sound and commentary
> Lower background volume (if options are available)

Step 3: Test with a Different Match or Device

Check if the issue is happening on:
- Just one specific match
- Just one device

If other matches or devices work fine, it’s likely a stream-specific issue.

Step 4: Restart Your App or Device
Fully close the VBTV app or restart your device. This clears temporary glitches that may be affecting audio playback.

Step 5: Try Using Headphones
If the sound still feels unclear or unbalanced, plug in headphones to check if the issue improves.

Step 6: Update the VBTV App and Your Device
Make sure you’re using the latest version of:
- The VBTV app' (check the App Store or Google Play)
- Your device’s operating system

Outdated software can sometimes cause playback or sync problems.

Still Need Help? Contact VBTV Support

If the problem continues after trying the steps above, our support team is ready to help.

When contacting us, please include:
- The 'match URL'
- The 'exact time' where the issue occurs
- Your 'device model' and 'VBTV app version'

We’re here to help you get back to the game, with perfect sound.